Google usability study

[Laura agreed to participate in a Google usability study. On the morning that they were coming over she was all stressed out.]

Laura: "I don't want to do this. They're going to think I'm stupid."
Jack: "Sweetie, it's not a test. They're not evaluating you, they're evaluating the software. If something is hard to do then it's a problem with the user interface, not with you."
Laura: "They're going to think I'm dumber than a chimp."
Jack: "Did I mention that I told them you were an expert in HTML? (just kidding)"
Laura: "I'm going to punch you."
Jack: "Oh, and by the way, this will be video-taped for later analysis."
Laura: "Oh great, so later they will have a split-screen movie comparing me with a chimp. The chimp will be going 'click, click, click' and I'll be going 'Whaaat...?' and they'll be going 'ha, ha, ha'!"